IJFS | Free Full-Text | The Effects of Service Quality Performance on Customer Satisfaction for Non-Banking Financial Institutions in an Emerging Economy
service quality and customer satisfaction
PDF) Measuring Service Quality Perceptions of the Customers of Restaurants in Pakistan | Laeeq Jaswal - Academia.edu
The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country | Emerald Insight
Communication and Control Processes in the Delivery of Service Quality - Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman, 1988
PDF) Development of SERVQUAL and DINESERV for Measuring Meal Experiences in Eating Establishments
GAP Model of Service Quality (Zeithaml, Parasuraman, & Berry, 1990) | Download Scientific Diagram
Examination of the reliability and validity of an instrument for measuring service quality of restaurants - Kim - 2009 - Journal of Foodservice - Wiley Online Library
Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives - ScienceDirect
Applying revised gap analysis model in measuring hotel service quality | SpringerPlus | Full Text
Service Quality (Servqual) and its Effect on Customer ... - EuroJournals
A Conceptual Model of Service Quality and Its Implications for Future Research - A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, 1985
IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN
PDF) Measuring quality in restaurant operations: an application of the SERVQUAL instrument
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research - A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, 1994
Sustainability | Free Full-Text | The Effect of Service Quality of Green Restaurants on Green Restaurant Image and Revisit Intention: The Case of Istanbul
Foods | Free Full-Text | What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender
QUICKSERV: a service quality assessment tool for the quick-service restaurant industry | Emerald Insight
PDF) Service quality and satisfaction: The moderating role of value
RATER Model of service quality: a great marketing method - Toolshero
PDF) Service Quality Measurements: A Review
PDF) SERVQUAL -Thirty years of research on service quality with implications for customer satisfaction
The ServQual conceptual model of service quality (Zeithaml et al., 1990) | Download Scientific Diagram
PDF) SERVQUAL: A multiple- Item Scale for measuring consumer perceptions of service quality
PDF) A Review on Dimensions of Service Quality Models
